What happens when AI-enabled services like ChatGPT are as smart as we are?
We all know that digital transformation, and the 4th Industrial Revolution, mean that smart money has to bet big on digital-first business models.
This does not necessarily mean betting big on a single technology or idea, like the metaverse (Meta/Facebook's Reality Labs division lost a stunning $3.7bn in the last quarter of 2022 alone investing in metaverse innovation). Predicting the value of a lot of new tech is intrinsically a fool's game. Just think about 3D TVs, NFTs, or Google's glasses (although Apple is planning some kind of computer for our faces.)
What digital-first thinking means for transformational leaders is that we recognize that, with the growth of technologies like artificial intelligence and biotechnology, most value in the future will be mediated in some way through "digital", writ large, systems: data, algorithms, machine learning, personalization, electricity, CRISPR gene editing etc., etc., etc.
This is even more true of exponential value-creation, where digital realities allow for the scale of impact—sometimes better than human beings can do it—decoupled from the scaling of costs and investment. This is the true meaning of Industrial Revolution 4.0.
One technology that every leader must understand the capabilities, and constraints, of is AI. AI definitely passed an inflection point in 2022 in terms of its capacity to replicate or mimic some of our most human-like capabilities.
AI-enabled creativity services like midjourney have "created" decent-looking artwork. AI platforms like ChatGPT, created by purpose-led OpenAI (with a mission "to ensure that artificial general intelligence benefits all of humanity"), have shown they can "analyze" existing human knowledge to make intelligent analytical recommendations.
For this article, I asked ChatGPT: "What is a transformational leader?"
It replied:
Transformational leadership is a leadership style that involves inspiring and motivating followers to not only achieve their goals, but also strive for personal growth and development. Transformational leaders focus on developing the full potential of their team members and creating a positive, engaging work environment.
Not bad in 3 seconds! Better than I could articulate it in a few seconds, and I've spent the best part of 30 years thinking, researching, and practicing it. This is why leaders need to really grok what AI can, and will be able to do; and fast.
Little wonder that Microsoft is looking at how to add ChatGPT into Bing searches and that OpenAI is looking for capital at a $30BN valuation!
Although such analytical wizardry terrifies many—including teachers worried about students generating AI-driven essays in minutes that are hard to spot from homegrown efforts—we should see this capability as liberating and empowering. I have long suggested that AI will be able to do both routine and non-routine (i.e. strategic) analytical tasks better than humans, no matter how smart we think we are.
AI can deliver analysis without human foibles like confirmation bias and fatigue. So AI-enabled business models allow us to deliver better analytical underpinnings, freeing us humans in a value chain to do what computers cannot do: care, show compassion (see Trend 4 in this series), create breakthroughs and disruptive innovations, and collaborate.
Emerging AI-enabled services and business models include:
LinkedIn resume optimization
Here are some images of me "imagined" by Lensa (which became the top photo/video app in the Apple Store), created after I uploaded just a handful of selfies:
Nick Jankel. Futurist, Leadership Guy, and Cosmonaut (not)
So whether you are looking at how a chatbot could be used in your online content marketing or how AI-driven art could be used in your innovation pathways, the transformational leader, the adaptive leader, must continue to be restlessly curious about how to make digitalness, and I suggest AI in particular, the core of the business models they are transitioning to.